The iPad 12.9-inch screen, split-screen support, and 10-hour battery life are tempting millions of users to buy Apple’s largest tablet. It is an attractive device, but not perfect. Unfortunately, several people have complained that it doesn’t quite work properly. Here are some tips on common iPad Pro problems, as well as possible solutions. And if you want to get more out of your tablet and your other Apple products, check out these irresistible accessories.
There is always a lot of expectation when we perform a software installation on our iPad. Either because it comes with solutions to errors or because news comes we always want to have installation as fast as possible. But unfortunately, there can always be problems throughout the update process, which have a solution as we tell you in this article.
If the download takes a long time
Sometimes we can find that the download of the corresponding update for iPad is quite slow. Obviously we must check that our connection is going well through a speed test. But it is true that sometimes software updates that weigh a few megabytes and take a long time to download can end up frustrating.
This can basically happen because Apple’s servers are overcrowded. This is quite common when we are downloading moments after it has been activated. In these cases, you simply have to wait for the servers to stop being saturated, and if the WiFi network persists. If it is possible, we can also try to install with our mobile data, if it has a low weight.
If the update cannot be verified
Another of the most common problems that we can find is that when we click on ‘Install’, a message will appear saying ‘impossible to verify the update’ . This message is accompanied by a text that indicates that we are not connected to the Internet and that it is false because we are in a WiFi or with mobile data. In this situation, we must try a different WiFi network or simply perform the installation through a Mac or PC through iTunes. This can also be applied to when the message ‘Unable to check for update’ appears.
If it has been a while since we are trying to update our device and we still get these error messages, we must remove the update. To do so, simply follow these steps:
- On iPad go to Settings and go to General> iPad Storage.
- In the list of applications that appear, look for the update.
- Click on it and delete it.
In this way we can re-download the update and check if this problem no longer exists. If with the removal of the update we do not have results, we will have to go to a Mac or PC to perform the update.
If the update is too long
When we are carrying out the update we can see on the screen the company icon as well as a progress bar that is progressing. In certain occasions, this wait can be very long and the bar does not seem to advance. We must bear in mind that the installation progress can be tremendously slow depending on the weight of the update and the number of files we have on our iPhone. It is true that we can miss some indicator that warns us if the update has not been blocked.
It is recommended in these cases to have the iPad connected to the power and leave it as long as necessary. If we see that it has been blocked we can try to turn it off to force it to start again and if none of this works, enter it in DFU mode.
Problems with rebooting, Wi-Fi, screen lock and more
Problem: Turns off or restarts on its own We have seen quite a few threads on the Apple support forums about the iPad Pro auto shutdown, or a random reboot for no apparent reason. Potential solutions:
- Press and hold the Sleep / Wake and Home buttons for 10 seconds, or until you see the Apple logo. This can at least temporarily fix the problem.
- If you notice that crashes occur when you are using a specific application, or playing a certain game, try uninstalling it and try to see if the problem is solved.
- Back up your data, then try a factory reset. Restore your backup when you’re done, and see if the problem persists. If it does, then consider a factory reset followed by setting up the iPad Pro as a new device, rather than restoring it with your backup. It is possible that one of the applications that you have installed (or something in its configuration) is causing the crashes.
- If the problem persists after restoring the factory settings and setting the device as new, you should contact Apple.
Problem: Echo in Skype and video calls Many people have said that when they use iPad Pro to make video calls, they hear an echo. It does not happen with FaceTime, but it does with a series of third-party applications such as Skype and Facebook Messenger. Solution:
- If you have a headset with a microphone, plug them in and the echo will disappear.
- This appears to be a software problem. The fact that FaceTime doesn’t have it suggests that developers of other video calling apps might update their software to fix it. It may be worth uninstalling the troublesome app, turning off your iPad Pro, turning it back on, and then reinstalling the app.
- Check Settings> General> Software Update to make sure your iPad Pro has the latest Apple software.
- If the problem persists, contact the developer of the app you’re having trouble with and report it. You should also report it to Apple.
Problem: Can’t connect to a Wi-Fi network Some people have trouble getting the iPad Pro to connect to a Wi-Fi network, while others have a poor connection. This is a very common problem for all types of devices and is generally fairly easy to fix. Here’s what to try: Potential solutions:
- Turn your router and iPad Pro on and off. Press and hold the Sleep / Wake and Home buttons together for about 10 seconds, until you see the Apple logo. It is also worth restarting the router if you can.
- Try to reset all your network settings by going to Settings> General> Reset> Reset Network Settings. You will have to enter your passwords again.
- If your router has MAC filtering enabled, then you may need to turn it off. Adding your iPad’s MAC address is possible, but due to Apple’s MAC scrambling, there’s a good chance it will change and refuse to connect the next time you try. The simplest solution is to completely disable MAC filtering.
- Your DNS settings may be the problem. You can change it in Settings> Wi-Fi by pressing the “i” icon next to your network and scrolling down to DNS. Tap the numbers and change them to “22.214.171.124” or “126.96.36.199”, if you want to use Google’s servers, or you could use OpenDNS, which is “188.8.131.52” or “184.108.40.206”.
- If you are using a VPN service, make sure you have the latest updates.
- Make sure that the firmware of your router is completely updated. You may need to check with your provider or the manufacturer of the router.
- If you think you are experiencing interference, consider changing the position of the router. One or more walls could be causing interference between your iPad and the router.